Policies

PRIVACY POLICY

The Crafters Den provides this website as an information source without informational collection intent. However, some information is collected in the process. We provide the following privacy statement for the site:

While visiting this site our servers will log your IP address, time and date information, and the specific files requested. This information is used internally to monitor website traffic. No attempt is made to discover identity based on the IP address.

A cookie is an information packet that is passed to and stored on your computer. A cookie was set when you first visited the site in order to identify you as a repeat visitor on subsequent visits.

Any information that is submitted to The Crafters Den via e-mail becomes the property of The Craft Connexion and may be used at our discretion. Information gathered by the completion of on-line forms on this website will be used solely for the purpose or purposes indicated by the given form.

This website may provide links to other sites. The Crafters Den makes no statement on the privacy policies of sites not under its direct control. You are encouraged to read the privacy policies of any website that you visit after leaving this site.

The Crafters Den reserves the right to modify its privacy policy, as needed. Any and all changes will be reflected immediately in the statement.

If you have questions regarding this statement or are of the opinion that you have not been dealt with according to its content, please contact us via email or via our078 832 3451.

RETURNS POLICY

We pride ourselves on supplying products which are durable and of a high quality.

We also need to record the fact that we are not the manufacturer of these products and therefore are not involved with the contents of each pack.

We acknowledge that there could be some variations in the colours of the products and at no time do we imply that this will not be the case.

Should the goods which you receive not be what you have ordered then we ask that you place your complaint in writing to us, which can be faxed.

Photographic (in colour) evidence will certainly be very helpful for a speedy response and rectification of the alleged error.

Please inspect the goods delivered within 24 hours from receipt and advise us within 2 working days if there is any discrepancy.

Any faulty or damaged goods will have to be returned to us before any replacements can be dispatched, unless any alternative arrangements are made, which have be recorded in writing and signed by ourselves.

The returned goods must be accompanied by the packaging in which you received them.

OFFICE HOURS

View Contact Us for details

We do close in December for a few weeks over the Festive season.